Delete Your Account

Cartalma — last updated November 2026

You're always in control of your account and your data. There are two ways to delete your Cartalma account, depending on whether you still have access to the app.

Only want to remove some of your data and keep your account? See Delete Your Data instead.

Option 1 — From inside the app (immediate)

This is the fastest way, and needs no waiting on our end:

• Open Cartalma and sign in
• Go to the Studio
• At the foot of the page, select Dissolve my account
• Confirm with Dissolve my account

Your account is deactivated immediately — you won't be able to log back in.

Option 2 — By email (no app access needed)

If you no longer have the app installed, or can't sign in, you can request deletion by email instead:

What gets deleted

Either way, the same thing happens. Your account is closed at once: you can no longer sign in, and any device still signed in is signed out. You no longer appear in the Salon. We permanently erase or anonymize:

• your email address, your name and pen name, and your password;
• your birth date;
• your profile photo — the file itself is deleted from our storage;
• where you write from (country and city);
• your pairing answers (gender, dating intention, and who you're seeking);
• the answers on your profile card, your signature line, and your card's colours;
• the list of people you blocked.

We also ask our payments partner, RevenueCat, to delete its record of you.

What stays

• Letters you already sent can no longer be opened in your correspondents' mailboxes, including any still on their way. If a correspondent keeps a Memory Vault, the letters you exchanged stay there, signed "A departed soul" instead of your name. A letter's text is never edited, so anything you wrote in it — including the "posted from" line at its head — stays as you wrote it.
• Purchase records (memberships, stamps, Memory Vault unlocks), linked only to an anonymous account number, because tax, refund and fraud-prevention rules require them.
• Reports you filed or that were filed about you, and our moderation records, to keep the people still using Cartalma safe.

Subscriptions

Deleting your account does not cancel a membership: the App Store or Google Play goes on billing until you cancel it there. Cancel it in your App Store or Google Play subscription settings, before or after deleting your account.

Questions